FAQs

How do we pay for our care services?

Invoices are submitted weekly for the care provided. A member of Universal Care NY handles payroll for our caregivers. Caregivers should NOT receive payments directly.

What happens if our regular caregiver is not available ?

Our Programm is designed to provide trained coverage for your loved one. If your regular caregiver needs a day off, we guarantee a replacement caregiver. Your loved ones will never be left alone.

How will my caregiver get to work?

The caregiver and Universal Care NY are responsible for the transportation to and from the location of service.

How soon can we start service?

Our services can be provided within hours of your request. Once services are booked we build a Plan of Care that will help us match your loved one with the right caregiver.